My item says it is out of stock;

Don’t worry! If one of our other regional hubs can step in and fulfil your order, they will! It may take a little longer to deliver, but we will always work hard to try and make sure you get the Poetic Joy products you want.

 

CAN I EXCHANGE MY ITEM?

Currently, all of our products are produced uniquely for your order. This means that we do not keep an inventory and cannot offer an outright exchange. Please check our sizing charts carefully before placing your order.

 If the shipment details are incorrect, or you ordered the wrong size or colour, we cannot offer replacements or refunds.

If your order is faulty in any way, we will of course offer a free replacement, subject to us assessing the fault for ourselves. Please contact our support team for more information.

 

 

Where do you ship to?

We manage our shipping via our regional hubs in the EU, UK, the EFTA states, US, Canada, Japan, Australia and Mexico – if you are located in one of these areas, there will be no additional taxes and shipping fees to pay. Outside of those areas, local taxes and charges may apply.

Are there any countries you don't ship to?

We don't currently ship to the following countries and territories: Afghanistan, Brunei, Crimea, Cuba, Eritrea, French Guiana, French Polynesia, Guadeloupe, Iran, Laos, Martinique, Mongolia, Myanmar, North Korea, Reunion Island, Samoa, Saint Pierre and Miquelon, South Sudan, Syria, Tajikistan, Timor-Leste, Turkmenistan, Yemen.

 

When will I receive my order?

We aim for most of our items to be delivered in under a week. For international shipping outside of our hubs, it can take up to 20 days.

You can track your order via our website

 

Can you deliver to a PO box?

Unfortunately not. You will need a physical address to receive your Poetic Joy order.